Of the more than 110,000 calls and emails received by the Attorney General’s Office in 2021, Arkansas Attorney General Leslie Rutledge today announced the top 10 most common consumer complaints. The announcement comes during the National Consumer Protection Week which is from March 6-12, 2022. In 2021, the Attorney General’s Office resolved 6,192 formal complaints. On behalf of consumers, the Attorney General’s Office recovered more than $3.5 million in 2021 compared to $2.8 million in 2020. To file a consumer complaint online, visit ArkansasAG.gov.
“I have continued to do the fighting for you as Attorney General and my office must keep hearing from you to better serve you and your families,” said Attorney General Rutledge. “Every consumer complaint is reviewed and addressed by my team to best determine how we can protect impacted Arkansans.”
National Consumer Protection Week is a partnership with attorneys general from across the country, along with many national organizations including the Better Business Bureau, Federal Trade Commission and AARP, to encourage consumers to understand their rights and make educated consumer decisions.
The 10 most common complaint categories from 2021 were:
- Consumer goods
- Home construction, maintenance & repair
- Satellite, cable and internet services
- Consumer services
- Health care
- Banking, credit and other financial services
Automobile-related complaints were one of the top issues reported to the Attorney General’s Office with 1160 complaints from consumers in 2021. These types of complaints often involve consumers reporting financing errors and high-pressure tactics to buy add-on services at the time of purchase, such as gap insurance, extended warranties and sales misrepresentations.
For more information and tips to avoid scams and other consumer-related issues, visit ArkansasAG.gov or facebook.com/AGLeslieRutledge or contact the Arkansas Attorney General’s Office at (800) 482-8982 or [email protected].